The Williams Price & Outcome Guarantee

Williams Guarantees Price and Outcome on Each and Every Move

1. No extra charges;
2. We deliver as promised or give money back;
3. All of the fine print is WRIT LARGE.

The Fine Print

1. The price increases only if the customer adds things to be moved that were not present at the time of the estimate;

2. Our promise to deliver is backed up by our 10 X 10% Money Back Schedule;

3. Our performance is judged against the “reasonable person on the street” test;

4. A customer may present a disagreement with our judgment to the Better Business Bureau for final and binding resolution through mediation/arbitration within 30 days.

The 10 X 10% Money Back Schedule

We offer 10% money back on each of 10 specific performance elements if the outcome on that element does not measure up to delivery of what was promised;

1. First contact with our Customer Care Representative           10%
2. Estimating and booking process                                        10%
3. Move management before & during the move                       10%
4. Load & delivery dates as promised                                     10%
5. Packing                                                                           10%
6. Loading                                                                            10%
7. Unloading                                                                         10%
8. Unpacking                                                                        10%
9. Claims process                                                                 10%
10. Follow-up after move                                                        10%

This is my personal promise that I guarantee to you.

G.J. (Jim) Williams, President & CEO


To view a printable PDF version of our Value Statement, click here.