First Name

Last Name

Email

Order Number

Airmiles Number

How did you hear about us?
 Previous Customer  
 Referral  
 Internet  
 Yellowpages  
 Airmiles  
 TV/Radio  
 Newspaper/Magazine  
 Other:  

Sales and Estimation

Professionalism of consultant who performed the in-home survey
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Courtesy of consultant who performed the in-home survey
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

The estimate of your moving costs compared to actual costs
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Was the guaranteed price important at the time you booked your move?
 Yes    No    Not Sure

Would you contact the consultant again on a future move?
 Yes    No    Not Sure

Move Coordination

Helpfulness of your move coordinator
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Timely response to your calls and emails
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Before and after your move follow-up
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Packing of Good into Cartons

On time arrival of your packing crew (within one hour of expected)
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Care taken in packing your belongings
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Attitude/helpfulness of packing crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Was the packing crew in clothing identifying Williams Moving & Storage or United Van Lines?
 Yes    No    Not Sure

Loading of Goods into Van or Container

On time arrival of your van operator/crew (within one hour of expected)
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Professionalism/skill of van operator/crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Attitude/helpfulness of van operator/crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Was the van operator/crew in clothing identifying Williams Moving & Storage or United Van Lines?
 Yes    No    Not Sure

Unloading of Goods from Van or Container

On time arrival of your van operator/crew (within one hour of expected)
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Professionalism/skill of van operator/crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Was setup of your home completed to your satisfaction?
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Attitude/helpfulness of van operator/crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Was the van operator/crew in clothing identifying Williams Moving & Storage or United Van Lines?
 Yes    No    Not Sure

Unpacking of Goods from Cartons

Were you satisfied with the unpacking service provided?
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Were you satisfied with the carton removal service provided?
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

On time arrival of your unpacking crew (within one hour of expected)
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Care taken in unpacking your belongings
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Helpfulness of your unpacking crew
== choose one == 1 2 3 4 5 6 7 8 9 10 N/A

Overall Service

Would you move with Williams Moving & Storage again?
 Yes    No

Please provide any comments you would like to share regarding your move:

What are the three most important factors that influenced the decision to move with Williams Moving & Storage?
 Previously moved with Williams Moving & Storage  
 Recommendation from friend/relative  
 Moving consultant  
 Employer relocation/company decision  
 Reputation  
 Advertising/Internet/Yellowpages  
 Value added programs (Air Miles/Neighbourhoods etc.)  
 Price  
 Other:  

Do you expect to be moving again in the next two years?
 Yes    No

Would you mind if we published your survey results along with your name (if provided)?
 Yes    No

Would like to be contacted by a member of our customer service team for any reason?
 Yes Please    No Thank you

Do you have someone you would like to refer?
 Yes    No